Support

Question          

How does E.Y.E.-View™ compare to virtual tours?

E.Y.E.-View™ has numerous advantages over today’s virtual tours. The client or viewer is able to view ANY details of a home or property, inside and out using an E.Y.E.-View™ camera operated by the operator or realtor. With the ability to talk and interact with the realtor while taking the E.Y.E.-View™ tour, this technology is the next step in real estate service. One E.Y.E.-View™ system has the ability to provide limitless numbers of customized, personal real-time video tours for clients, driving the investment cost per home sale down below the cost-per-tour approach of most virtual tours providers. Furthermore, the client viewer can record a copy of the video session to share with others.

Question          

Who is E.Y.E.-View™ for?

E.Y.E.-View™ was developed for top-performing real estate professionals who want to stay ahead of the mainstream market and sell more homes than they did last year. It is also for any real estate professional who wants more control over getting the buyer, realtor and property together sooner so they can sell sooner. A group of realtors who share an office or other key resources can cooperatively provide unlimited customized property showings to qualified remote clients with E.Y.E.-View™. We invite you to contact us so we can arrange a personal demonstration of this technology that you can view from your office.

Question          

What is E.Y.E.-View™?

E.Y.E.-View™ is an interactive real-time video solution that allows an on-site real estate professional to speak with a remote client while showing them a real-time video of a property any way they desire, over the Internet. This is unlike still pictures or canned virtual tours that don’t allow the real estate professional and the client to interact or only provide highlights of the property. E.Y.E.-View™ provides everything necessary to personally provide a customized property showing to a qualified remote client, WHILE INTERACTING WITH THE CLIENT!

Question          

What do we do for realtors?

We provide a real-time video solution called E.Y.E.-View™ for real estate professionals who want to sell more homes … who feel limited by traditional image capabilities to personally interact with clients, who demand more personal touch with clients than these capabilities allow and who refuse to wait until the right buyer can come to the property in order to personally view it.

Question          

What does the client experience with E.Y.E.-View™?

The client will log onto a website with a username and password in order to access the E.Y.E.-View™ video session provided by the realtor. They will be presented with a viewing screen where the video session will be displayed. Depending upon the Internet connection available at the property and at the client’s viewing location, the video session will vary across a range of image quality (resolution) and frame rate (speed of images). Adjustments can be made at the viewing web page to optimize the video session depending on the specific connection conditions. It is recommended that clients try to view the video session through a broadband connection to the Internet (DSL, cable or WiFi).

Question          

In what real estate scenario does E.Y.E.-View™ work best with?

E.Y.E.-View™ has global applications any time someone needs to view something or desires to show something to someone else NOW, instead of waiting until they can either travel to, or bring their client to the “something” to be viewed. These scenarios would be instances such as relocation, rental of vacation properties, extending a realtor’s online presence or providing a level of service to clients never experienced before. Details of likely scenarios are discussed below:

Question          

Why would I, a seller, want my real estate professional to use E.Y.E.-View™ to sell my home?

Plain and simple, it will help them sell your home sooner. There’s no doubt that potential buyers are looking at the listing information, pictures and/or virtual tour right now, trying to decide if they want to come and visit the home personally. One of these buyers is the RIGHT buyer – but they’re also looking at a lot of other properties, deciding which homes they want to go to see in detail. They might live in town already or they might live far away. They have interest and they might come and see YOUR home soon … but until then …

You’re waiting. Your realtor is waiting. Everyone’s waiting for the right buyer to schedule the time to come and see your home in person. That is, if the MLS pictures and video tours show them enough to convince them to SEE YOUR HOME FIRST.

Imagine if your realtor had the ability to bring YOUR HOME to a prospective buyer NOW, even if they were 1000 miles away from you, in all the detail and interaction of a personal in-home tour. Well, your realtor can do just that with E.Y.E.-View™.

E.Y.E.-View™ will attract buyers and “bring them virtually” to the property so they can experience a detailed, customized tour in real-time while talking with your realtor. Buying decisions can be made sooner. In addition, E.Y.E.-View™ can be used to provide the same customized real-time video session to multiple, discrete buyers interested in your property. It’s a very effective alternative to an open-house and can stimulate competition between buyers for your property.

Question          

Why would I, a buyer, want realtors to use E.Y.E.-View™ to show me a property?

Plain and simple, it saves you time and money. A real estate professional can provide a real-time video tour of a property to you, enabling you to see everything that you need to see without having to leave your home or office. If you’re far away from the property you’re interested in, you can save time and money by not having to arrange travel in order physically tour the property you’re interested in seeing. Your realtor can talk to you via a cellular phone while the video images are being viewed and in situations where one of the decision makers (i.e. husband and wife) cannot be physically “at the property”, E.Y.E.-View™ can provide the necessary confidence and property information to enable the local decision maker present at the property to be able to make a decision and tender an offer for the property.

Question          

Does E.Y.E.-View™ replace my personal showings?

The value of having the client and property together with you during a personalized property showing is tremendous. While E.Y.E.-View™ cannot completely replace all of the senses involved with touring a property in person, E.Y.E.-View™ DOES provide all of the NECESSARY elements of a personal showing in terms of enabling you to continuously interact with the client while showing them a house through your eyes, the way your client needs to see it, while they are “with you” virtually at the property in real time. E.Y.E.-View™ enables you to have personal showings to qualified candidates sooner, giving you an opportunity to decrease the time it takes to sell a home.

Question          

I’m a real estate professional that works with a lot of relocation clients. How does E.Y.E.-View™ enhance my business?

Relocation scenarios often bring you potential property buyers from another city, state or even country. In situations where one of the buying decision makers (i.e. husband or wife) is not able to view each and every property showing without having to arrange costly and timely travel, putting you less in control because you are unable to bring ALL the buyers and the property together with you in order to have the best chance of selling it then. Usually a second or even third visit must be arranged before everyone gets to “experience” the property, check important details and make a decision. The selling cycle is slowed to enable you to bring all of the decision makers to the property together.

With E.Y.E.-View™, any decision maker who is not physically able to be at the property of interest NOW, doesn’t have to wait days or weeks to take a personal, customized real-time tour of the property to SEE everything that is important to them in order to make a buying decision. Whether architectural details, scenic views, adjoining property, landscaping or to start contemplating the layout for their furniture, E.Y.E.-View™ delivers brings everyone together at the property “virtually” in a quick, effective way. Furthermore, the video session provided to the buyer can be recorded and reviewed again later, or can be provided to other interested buyers. The sales cycle is optimized and you’re back in control again.

Question          

I’m a property manager for vacation rental properties. How does E.Y.E.-View™ enhance my business?

When a prospective client is looking for vacation properties, they tend to review property and amenity descriptions and if available, look at pictures or pre-made video tours. This allows the client to build a sense of confidence in the property while comparing it to other available properties in the vacation area of interest. Pricing plays a major role in this comparison between properties because the prospective client must “trust” that all the things they can’t see will measure up to their expectations for the rental experience. They will pay for the value they can know, but will resist paying a premium price for uncertainties that still remain.

With E.Y.E.-View™, the real estate professional can dramatically increase the prospective client’s sense of confidence in the property by providing a real-time, customized video session that enables the client to see everything that is important to them in the renting decision criteria. The client can ask questions while the video session is being conducted and can direct the images any way they want or need.

E.Y.E.-View™ helps you rent properties at premium prices compared to competing properties that do not utilize E.Y.E.-View™ because the client can achieve a greater sense of satisfaction prior to renting the property and therefore, be willing to pay more for the value they know in comparison to other properties.

Question          

I’ve already invested a lot of time, money and effort to develop an online presence, how does E.Y.E.-View™ extend this capability?

E.Y.E.-View™ is a logical and natural extension of a real estate professional’s online presence. Buyer trends show that 89% of home buyers will use the Internet to house-hunt. Clients want to see more online and you need to establish a relationship with these buyers as rapidly as possible. Along with still photos and virtual tours, a realtor could promote E.Y.E.-View’s™ real-time video capabilities by offering to schedule a video session for the property or to provide access to a previously recorded E.Y.E.-View™ video session. The capability will drive buyers who are interested in the property to contact the realtor and once qualified can be moved sooner to the closing stage by providing a real-time video session.

Question          

Maximizing my face-to-face time with qualified clients leads to more home sales. I use selective high-tech tools to “touch” more customers and improve customer service. How does E.Y.E.-View™ help me do this?

E.Y.E.-View™ provides a level of service never experienced or expected by your clients. Buyer trends show that 89% of home buyers will use the Internet to house-hunt. Clients want to see more online and you need to establish a relationship with these buyers as rapidly as possible. E.Y.E.-View™ allows this to happen by offering your clients the ability to “meet with you” at the property sooner, using real-time wireless video technology that allows your or another on-site real estate professional to speak with a remote client through a cell phone, while providing the client with a real-time tour of a property any way they desire, over the Internet. You “touch” clients sooner and do so with a service that can sell the home sooner.

Question          

I outsource all of my real estate image needs. Does E.Y.E.-View™ work for me?

Yes. E.Y.E.-View™ is easy to set up and operate, enabling a qualified real or “virtual” assistant retained by the real estate professional to be assigned the duties of traveling to the property to provide the video images while the realtor and client talk via telephone while conferencing with the assistant to direct the video images.

If the market direction drives E.Y.E.-View™ as an on-demand service to real estate professionals, K&A Wireless will quickly respond with resources to provide this service.

Question          

How does E.Y.E.-View™ work?

E.Y.E.-View™ takes a video image from the system’s digital camcorder and transmits the images wirelessly to a briefcase-type receiver. This receiver then converts the video information to a format accepted by the Internet called Internet Protocol (IP). The receiver then transmits the information to the Internet via a WiFi (802.11) standard or a cellular data link, where the images can be viewed by the user on a web page.

Question          

What is required at the property to use E.Y.E.-View™?

All the required components to operate the E.Y.E.-View™ are provided in the E.Y.E.-View™ system cases. The E.Y.E.-View™ system comes complete with a camcorder, an E.Y.E.-View™ transmitter, an E.Y.E.-View™ receiver unit, a cell phone, router and all necessary cables and chargers.

The E.Y.E.-View™ system will connect to the Internet via any available broadband connection (DSL, cable, or WiFi) or cellular.

Question          

What is required at the client’s location to view E.Y.E.-View™?

The client will need a computer with a broadband connection to the Internet (DSL, cable, or WiFi) and a telephone (cellular or landline).

Question          

Can a client download an E.Y.E.-View™ video session?

Yes, with the equipment we give you, a realtor can show a property in real-time, and use the same footage or added footage to create a video tour for multiple downloads for anyone to view at anytime. These tours could be accessed for viewing through a realtor’s website.

Question          

I have my own digital camcorder. Can I use it with E.Y.E.-View™?

Yes you can, however the camcorder provided with the E.Y.E.-View™ system has been selected to provide the most reliable and repeatable performance. If you use your own camcorder, your results may be different.

Question          

I have my own cell phone. Can I use it with E.Y.E.-View™?

The cell phone provided with the E.Y.E.-View™ system is matched to the cellular data card installed inside the E.Y.E.-View™ receiver case. This cell phone provides signal strength information whenever E.Y.E.-View™ is used in a situation where broadband connection to the Internet (DSL, cable or WiFi) is not available. You can use your own cell phone, but depending on the service provider and coverage in the area, the signal strength of your cell phone may not accurately reflect the signal strength of the E.Y.E.-View™ cellular data card.